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Mr. Kunal Mohindra

Level 3 — Nodal Officer

Level 1, 2 ya 3 pe click karke us level ka contact dekhein

Grievance Escalation Process

Level 1 — Customer Support

Contact our 24/7 support team via phone (+91 92111 42001), WhatsApp, or the customer portal. Most issues are resolved within 2 hours. Reference number provided.

SLA: 4 hours

Level 2 — Ticket System

If unresolved, raise a formal support ticket via the portal. Our senior technical team takes ownership.

SLA: 24 hours

Level 3 — Nodal Officer

If your issue remains unresolved after Level 2, escalate directly to the Nodal Officer at nodalofficer@skymaxbroadband.com with your ticket reference number.

SLA: 7 days

Level 4 — TRAI / DoT

As a last resort, subscribers may approach TRAI via the Telecom Consumers Complaint Monitoring System (TCCMS) at trai.gov.in or call 1800-110-420.

SLA: As per TRAI

TRAI Regulatory Compliance

Skymax Broadband is licensed under the Unified License (UL) issued by the Department of Telecommunications, Government of India. We comply with all TRAI regulations including the Telecom Consumers Protection Regulations 2012 and the Broadband Policy 2004. ISP License No.: DS-11/84/2016-DS-III dated 01.06.2016