As mandated by TRAI, details of our designated Nodal Officer for grievance redressal.
Nodal Officer — Customer Grievances
Contact our 24/7 support team via phone (+91 92111 42001), WhatsApp, or the customer portal. Most issues are resolved within 2 hours. Reference number provided.
SLA: 4 hoursIf unresolved, raise a formal support ticket via the portal. Our senior technical team takes ownership.
SLA: 24 hoursIf your issue remains unresolved after Level 2, escalate directly to the Nodal Officer at nodal@skymax.net.in with your ticket reference number.
SLA: 7 daysAs a last resort, subscribers may approach TRAI via the Telecom Consumers Complaint Monitoring System (TCCMS) at trai.gov.in or call 1800-110-420.
SLA: As per TRAISkymax Broadband is licensed under the Unified License (UL) issued by the Department of Telecommunications, Government of India. We comply with all TRAI regulations including the Telecom Consumers Protection Regulations 2012 and the Broadband Policy 2004. ISP License No.: XX/XX/2018/ISP